Voice AI can sometimes get details wrong, causing confusion in customer...

https://juliet-wiki.win/index.php/Voice_Agent_vs_Chatbot:_Which_One_Hallucinates_More_in_Support%3F

Voice AI can sometimes get details wrong, causing confusion in customer service. This post explores how techniques like identifier readback—repeating codes like B3172 to the caller—and risk-tiered verification can cut errors