Voice AI can misinterpret info, leading to wrong answers that confuse...

https://extra-wiki.win/index.php/What_Should_the_Agent_Say_When_a_Tool_Call_Fails_but_the_User_Wants_Confirmation%3F

Voice AI can misinterpret info, leading to wrong answers that confuse customers. A solid way to catch errors early is to have the system read back order IDs before finalizing, so users hear exactly what’s recorded