After testing AI customer service platforms with teams handling thousands of...

https://uniform-wiki.win/index.php/McKinsey_Says_Fewer_Than_6%25_Get_Real_Value_from_AI_%E2%80%94_Why%3F

After testing AI customer service platforms with teams handling thousands of tickets daily, it’s clear: most bots assist better than they resolve. You can hit around 70% automation in under a week, but expect human help for the tricky stuff